#AskMalossi comes into existence: the first social customer service of Malossi S.p.A.

News > Events > #AskMalossi comes into existence: the first social customer service of Malossi S.p.A.
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Malossi becomes more and more a multi-channel entity: the new Twitter #AskMalossi customer service comes into existence, a new online instrument of assistance which is destined to our customers.

We have paid more attention to our customers’ needs considering that it is more and more present on internet and is used to purchase online from our e-commerce www.malossistore.it.

For this reason, Twitter profile of Malossi S.p.A. [https://twitter.com/MalossiSpa] will support our customer service’ system. It will give a help both in italian and in english in 140 characters, from monday to friday, from 10 a.m. to 6.00 p.m.

We guarantee fast answers, tips&tricks and suggestions on our products and their availability, on front-end discounts and on our offers.

Furthermore, we will communicate by Twitter information in order to call you upon the most suitable communication channels and to answer your most technical and specific questions.

#AskMalossi is very simple to use: it will be enough to follow the Twitter profile Malossi S.p.A. (@MalossiSpa) and to write your questions and doubts under the form of Tweet, digiting inside the 140 characters the hashtag #AskMalossi and on writing Malossi profile with @MalossiSpa.

This service wants to become a direct and rapid reference point for Malossi’s customers and a collection point for all your suggestions in order to improve more and more our supporting service.

And now, it only remains to twit AskMalossi!!